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Alameda, CA 94501

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Christina Arlington

Thank you for the valuable information. I will be coming back soon,

Jacque Blundell

Hi. Interested in Needlework 4 Floor Stand and Scroll bar. Are there any discounts or coupons available?

Giselle Barrieau

I did not purchase my System 4 with your company but have not been able to find any where to put forth my comments. I live in Canada so the system was expensive and I saved and bought everything except the clamp. It has been a complete disappointment and I am just very dissatisfied. The scroll rods are top heavy for the floor stand and it wobbles constantly to the point that I cannot work with it. The QSnap holder is impossible to tighten after
flipping back and forth for a whil and I cannot find any info on how to tighten the nuts tucked away in the very small tube like piece at each end and am now almost unable to use it. It was the only thing the table stand was any good for (again the scroll frames are too cumbersome including the small one). Over $600.00 Canadian and it brings me to tears not only because I lost all that money but I am no further ahead with two handed stitching. Totally pissed. I know it has nothing to do with you, but other people should be aware of how not user friendly this expensive junk has been. It will take me forever to even begin to try and replace this colossal mess of stuff. I do
needlework on average four to six hours a day and this is a complete and utter fiasco.

Dale Dixon-Bichard

I have the q-snap holder and one side will not rotate my piece at all. Not sure what to do to fix this problem. It worked for about 3 weeks and not seems stuck I cannot move it so I can tie of my thread.

Denise Hunt

How do you claps a system 4 floor stand for packing. I can't move the bottom bar and attach it to the main stand. What am I doing wrong.

Karen Sallows

I have something of a love-hate relationship with my System 4 equipment after about three years of use. I too am from Canada and chose to spend serious money as an investment for my upcoming years of retirement and stitching. (I got just about everything except the table clamp and table stand). I chose the TravelMate stand, as I often take my projects on trips.
Overall sturdiness and metal construction, and a design that understands stitching and the need to easily flip work over.
Quick replacement of defective parts from the Florida HQ at no cost to me, and a patient person to guide you with the replacement technique over the phone. They honor their warranty.
Once set up, balanced and adjusted for a particular project, it does speed up work significantly. Good for large-sized projects.
TravelMate does fit into a medium to large size suitcase (not a small one!).
I find myself having to fuss, re-adjust and re-position more than I like. If the grooved teeth in the connecting joints are not perfectly aligned when you tighten, they can loosen.
A tad on the heavy side, but that comes with sturdiness. Needs floor space to operate, especially with attachments like magnifiers and the pattern holder, and the larger Q-snap or scroll frames (and there is a tendency to top-heaviness). Doesn’t fit under some furniture.
Soft, lower quality metal in some of the screws and grooved teeth sections. Problems with the soft screws has led me to seek replacement parts, and to struggle with wobbling/weak connections. The connection screw on the T-bar support for my stand is now pulling out of the metal and I have to shimmy fabric in to keep it steady. Another call to Florida is in my future ….
Poor, single-sheet instructions are shipped with the products, with no meaningful illustrations. An illustrated instruction booklet can be found on-line, but this looks to have been put together by a dealer to help out clients, not the company. YouTube videos helped me figure some things out.
The company website is pretty minimalist and not useful for troubleshooting and basic help/ instructions; the “FAQ” section of the website has been “Coming Soon” for some years now ….
The attachment bracket for lights, magnifiers, etc. has two sizes of hole with tightening pins. However, you are pretty much guessing as what type of light or attachment will fit easily and securely; it would be helpful to have something made for this system or a list of recommended products that do fit/work with this design.
There is no carrying/storage case manufactured for this equipment, and given the odd shapes and heaviness, such a thing would be very useful.
Bottom line: While I don’t really regret the purchase, I have been disappointed by some elements. For the money, this equipment should be easier to use and I should not be looking at my second major parts replacement, no matter how good the warranty service is.

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